These terms and conditions apply:
2.1 So far as the context allows, to you as a visitor to Our Website; and
2.2 in any event to you as a buyer or prospective buyer of our Goods.
2.3 We shall accept your order by e-mail confirmation. That is when our contract is made. Our message will also confirm details of your purchase and tell you when we shall despatch your order.
2.4 We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods.
2.5 Unfortunately, we cannot guarantee that Goods advertised on our Website are available.
2.6 If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may:
2.6.1 accept the alternatives we offer;
2.6.2 cancel all or part of your order;
2.7 If in future, you buy Goods from us under any arrangement which does not involve your payment via Our Website, these terms still apply.
2.8 If we owe you money on account of your cancellation, we will credit the same credit card or refund the money to the same payment account from which payment was made (as the case may be) as soon as reasonably practicable but in any event no later than 10 days from the date of cancellation of your order.
3 Your account with us
3.1 You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods.
3.2 If you use the website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your computer.
3.3 You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.
3.4 We reserve the right to refuse you access to Our Website.
4 Price and Payment
4.1 We endeavour to keep our website and prices of Goods updated and accurate but it is possible that the price may have increased from that published. If that happens, we will not send your order until you have confirmed that you wish to order at the new price.
4.2 Banking charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than Australian Dollars will be borne by you.
4.3 Any information given by us in relation to exchange rates are approximate only and may vary from time to time.
4.4 Prices include Australian Goods and Services Tax.
4.5 We accept payment by PayPal only.
5 Placing orders and Delivery
5.1 Your order is only finalised when you have completed the checkout process, an order confirmation has been received by you from us and payment is received by us in full.
5.2 Deliveries will be made by our drivers or refrigerated couriers (“Carrier”) instructed by us to the address specified in your order. You must ensure that someone is present to accept delivery.
5.3 If we are unable to deliver your order to the location specified in your order after two calls by our Carrier to the phone number provided in your order, our Carrier will leave the Goods in a safe location at the delivery address (as determined by the Carrier). If the Carrier cannot leave the Goods in a safe location (as determined by our Carrier), the Goods will be returned to our Kitchen for collection by you or your nominated representative. If you require re-delivery of the goods at another time, you must pay a $40 re-delivery fee before the Goods are delivered.
5.4 Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.
5.5 Goods are delivered within the Sydney Metropolitan area between 8am – 5pm Australian Eastern Standard Time (AEST) from Monday to Friday and 9am – 4pm AEST on Saturdays.
5.6 We cannot guarantee the delivery will be made within that time frame selected because of reasons which may be beyond our control. We use our best endeavours to meet your delivery requirement, but due to many external factors no guarantee is given. If you require the Goods before a specified time on a particular date, please order for delivery on the date before.
6 Cancellation of order
6.1 You may cancel your order not less than 24 hrs before the date for delivery of your order. In this case, we will refund to you the price of the Goods,minus 20% admin fee. Orders cannot be cancelled less than 24 hrs before the date for delivery.